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VIRTUAL OFFICES GENERAL ADVICE |
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> General Advice for people Seeking virtual offices |
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Communication is the key enabler of virtual work
In a virtual world it is more difficult to sort out misunderstandings, so instructions have to be very clear and preferably have graphic content.
Communicating the right message in the right way is the foundation of building a successful relationship and is the most important contributing factor to the success of a virtual business. Communication builds trust and predictability.
Managing successfully is seeing the Internet as being about communication as much as information.
Communication gridlock occurs when organizers fail to recognize the difference between pushing information at people through fax, electronic mail, teleconferencing, voice mail… and letting them pull information when they need it… information overload is when information is pushed at us and we are not in control.
Eliminate TUNA (Totally Uninteresting News and Admin) to solve the communication gridlock.
Ask for feedback
Productive remote work requires two-way communication. It's important to solicit feedback so employees can talk about what's working and what's not. When remote collaboration is new, you may want to talk to team members directly to solicit comments.
Hold regular group meetings
Regularly gather all staffers in a virtual room to review work progress.
- share and discuss ideas and suggestions online with your team and colleagues via an interactive whiteboard
e-mail - need concise screen-readable email messages without ambiguity or abruptness
Message priority in the email header helps people get to the most important communication first, helping to avoid information overload.
Computer conferencing is valuable as it leaves a ‘footprint’ or record, unlike e-mail, telephone or video conferencing.
Online communities can be created to sustain personal interaction with personal and group messaging and introduce an element of fun and enjoyment. This will mirror the informal sharing of information over coffee breaks etc in the traditional office.
The emergence of the virtual workplace is redefining our patterns of communication, fuelled by the emerging technologies of wireless and speech recognition. |
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